How To Choose A Provider

Choosing a home health provider for yourself or a family member can be a difficult decision. Before selecting an agency, you may want to ask the following questions:

Q. How long has this provider been serving the community?

A. Established in 1916, the VNA of Cape Cod, affiliated with Cape Cod Healthcare, has been a leader in home care for more than 95 years.

Q. Is the provider accredited through the Joint Commission on Accreditation of Healthcare Organizations (JCAHO)?

A. The Joint Commission on Accreditation of Healthcare Organizations is responsible for ensuring quality in healthcare organizations. Participation in this rigorous evaluation and survey is voluntary.

Q. Is the provider's skilled nursing care covered by Medicare and Medicaid?

A. Home health care is among the many benefits offered by Medicare and Medicaid. Learn whether an agency is an approved provider by asking your physician, hospital discharge planner, community referral source or the home health provider directly. The VNA of Cape Cod is a participating Medicare and Medicaid provider. For more information about the VNA of Cape Cod's skilled nursing care, please see the skilled nursing section under services.

Q. What is the provider's reputation in the community?

A. Ask your physician, hospital discharge planner or other health care providers for a listing of home health providers in your community. Recommendations from friends and family members that have received home care services can also provide some guidance. The VNA of Cape Cod has an excellent reputation and consistently receives high marks for service and quality care from its customers.

Q. Is the provider a comprehensive home care provider, capable of meeting all of your home care needs?

A. Choosing a comprehensive provider will assure you and your family convenience and continuity of care. The VNA of Cape Cod offers a full array of home care services, including skilled nursing care, therapy services, infusion therapy, respiratory care, hospice and palliative care, home health aides and more. For more information about our services, please see the Services section.

Q. What emergency services are available?

A. You should choose a provider that guarantees availability of care and services after hours and on weekends. The VNA of Cape Cod has professional and technical staff available 24 hours a day, 7 days per week to meet your home health needs.

Q. Do the home care professionals educate and partner with family members and other caregivers to care for the patient?

A. Successful home care plans are built on a partnership foundation of home care provider, client and caregivers. The VNA of Cape Cod works closely with clients and caregivers to develop a care and service plan that meets the individual needs of each client and family. The VNA of Cape Cod is committed to providing caregiver education and support to our patients.

Q. Does the home care provider stay in regular contact with each patient's physician?

A. Many home care services require physician approval, and ongoing monitoring. The VNA of Cape Cod works with your physician to ensure that you receive the right services to meet your medical needs. Our staff provides your physicians with progress reports and communication throughout your care and treatment.

Q. Does the agency assist each family in determining their insurance coverage and eligibility for services?

A. It is important that you share all insurance information that you have with your provider. The provider should notify you of the charges associated with your care at delivery.

Insurance coverage information and eligibility for benefits will be outlined by the provider based on information that they have been able to gather from your payer.

Q. Does the agency provide a phone number that patients and caregivers can call with questions and concerns?

A. The VNA of Cape Cod strives to meet your home care needs and expectations 100 Percent of the time. A member of our staff is available 24 hours a day, 7 days a week to answer your questions. You can reach us at 508-957-7400 and 1-800-631-3900.